For us, the sale of a product to a client is not the end of a transaction, but the beginning of a partnership. This philosophy has evolved into our Total Customer Support (TCS) Program, a program designed for the support of those customers that have put their trust in our ability to deliver a quality product and service. Sometimes the simple things can make a significant difference, such as the fact we don’t just ship a piece of laboratory equipment to your store and expect you to do the rest. We will be there to get it to your lab, install it and give you full training on how to use it. At other times it is the not so simple things that can make a big difference, such as our extensive nationwide service network, giving our clients rapid access to fully qualified and experienced Quantum Scientific Engineering staff as required.

For the modern laboratory, it is no longer simply a matter of ‘which is the cheapest product?’. Past bad experiences have taught them to be aware of the hidden costs associated with poor product and support.

Many aspects now need to be considered:

Will the product arrive when I expect it? Will it be commissioned when it arrives? Will it work when it arrives? What will the quality of the training be? Will it really meet my needs? Is the warranty backed by local spare parts and support? If I do have a problem, will it be fixed in an efficient, cost effective manner? Will the laboratory be able to function properly if there are delays in repairs? What are the real costs of unexpected delays?

All this leads to the most important question, what is the ultimate cost to the laboratory as a result of poor product support, both now and in the future?

At the following link, we have provided a summary of the benefits the TCS Program brings to you. When it comes time for you spend your hard earned money on a new piece of laboratory equipment, all we ask is that you take the time to consider the investment we have made in our company and see if these things are as important to you as they have been to us over the years.

A further benefit of the TCS Program is our ability to provide quality preventative maintenance programs for those core pieces of equipment that require regular service. We understand that your time is valuable, so these service programs have been designed to allow you, the customer, to relax and allow us to take care of your ongoing laboratory equipment needs. We can do this by carrying out all repairs and planned maintenance for your laboratory equipment, then report the results and test data to you on a regular basis. These plans offer some of the following benefits:-

• Minimal scheduled downtime for your equipment

• Full preventative maintenance programs, including two planned visits per annum by one of our

  fully trained engineers

• Assurance that your equipment is fully operational at all times

• Complete reporting on the equipment condition including NATA Certification & TGA requirements

• All equipment repairs at no additional charge, including parts (Gold Programs)

• End of warranty inspection and reporting

For further details on the programs offered, please contact our service team or your local

territory manager.

The TCS Program is not just a name, but it is our way of doing business. We hope that our way of doing business will bring significant benefits to all our clients that have their own unique needs to be met. All we ask is that our competition met the same rigorous standards we have set ourselves, in the end, it is our clients that will reap the benefits.

For a copy of our TCS Certificate and the benefits it can bring to you, please click on this link